Herbst

Unser Chauffeur/Guide Karim war super. Er war sehr nett, hilfsbereit und geduldig. Er hat sehr gutes Französisch gesprochen und uns viel erzählt. Die Landschaften und das Essen haben uns sehr beeindruckt. Die meisten Hotels waren gut, obwohl die Dreibettzimmer vielleicht nicht so einladend waren als Doppelzimmer, aber da wir uns auf den letzten Drücker für Marokko entschieden haben, war die Auswahl nicht mehr so groß. Das *** war enttäuschend. Das Personal war einfach nur unmöglich, total unmotiviert und man konnte sich nicht mit ihnen verständigen, da sie weder Englisch, noch Französisch konnten. Unser Hochzeitstag dort sollte speziell werden, wurde er leider nicht. Die Agentur hat uns ein Henna-Tattoo geschenkt, das wirklich sehr gelungen war. Maryam (aus Tinghir) ist eine großartige Künstlerin. Die Reise entsprach der Reiseplanung. Wir haben viel gesehen und es war nicht zu stressig. Die Kommunikation vor der Reise mit der Agentur war gut.

The planning of our trip through the ****** *******/Evaneos agency was handled professionally. The agency was always reachable through Ali, and the documents were complete. Our arrival at Marrakech Airport was less than pleasant. The documents stated that we were to be picked up by a ****** employee, who was supposed to be waiting outsice. However, no one showed up there. We then tried to reach Ali and the company of ****** via WhatsApp. and telefon. At first, no one answered the phone. After several text messages and phone calls we received a reply about half an hour later, and a driver was arranged. As we understood it, the agency had indeed hired a driver, but he had been in the city and was running late. Later, we received an apologies from the agency, but it was not possible to maintain ongoing contact with Ali. It was only because of the personal and consistently prompt communication with Ali during the planning phase that we had been willing to pay the trip price in advance. When this communication then broke down—just when it mattered most—we seriously believed we had fallen victim to a scam. We would therefore definitely not recommend that third parties make such an advance payment to ******. After the mishap upon arrival, however, the trip proceeded to our satisfaction in every respect. The riad in Marrakech was first-class, the other riads were satisfactory; Our driver Youssuf deserves special praise. We were impressed by his punctuality, his open-hearted nature, the ease of communication, and his constant effort to show and offer us something special time and again, as well as to accommodate our special requests. Even the not-so-easy transport to the Tangier Med port early in the morning was perfectly prepared and executed by him. Youssuf is a stroke of luck for any traveler. Among the local guides, Said in Marrakech, Mustafa in Rabat, and Said in Meknes deserve special mention. All three were the type of seasoned Moroccan storyteller that the travel guides we've read always rave about. Overall, the trip was a success. However, ***** needs to learn that—if something goes wrong, which can always happen—maintaining constant contact is the most important thing. An apologetic WhatsApp messages aren't enough. Regarding the agency's relationship with Evaneos, it should be made clearer that, according to its terms of service, Evaneos acts merely as a platform and, to our understanding, does not wish to be liable to the traveler.

Die ganze Reise wurde von Ali und seinem Team von Beginn weg sehr gut geplant. Unsere Änderungswünsche wurden berücksichtigt. Die Reise an sich verlief problemlos. Sämtliche Vereinbarungen wurden eingehalten. Die Unterkünfte entsprachen unseren Erwartungen und waren alle sehr schön. Wir genossen die Reise in vollen Zügen und konnten das Land sowie die Menschen entdecken. Das Reisebüro stand uns bei Fragen immer zeitnah zu Seite. Danke an Ali und sein Team